FAQ - Technical
I have a problem with my account, what shall I do?
Account problems can be tackled by our customer support team who will be
more than happy to assist in any way possible. Please contact
for more information.
I want to play but won’t be at my computer what I can do?
At Rainbow bingo you are able to purchase cards for games in the future as well which
means you can enjoy winning whilst watching the TV or having dinner.
I have forgotten my password how can I get it back?
When you go to Login and you have forgotten your password then there is an option for
‘forgot my password’- here you will be able regain your password. If you still have
problems you may contact our team at who will be happy to help.
I was playing and my connection went what happens to my cards?
Unfortunately internet connection is not always guaranteed as this can alter for a
variety of methods in accordance with your local internet provider. If you are in
the middle of a game and your internet connection suddenly goes then do not worry.
We have programmed into our software safety precautions that will allow your cards
to be played on ‘auto pilot’ if your game gets cut short. The system will play your
purchased cards as if you were still present. Any winnings that you may receive will
automatically be credited to your account.
Is there anyone I can contact if I have technical problems?
If you require any technical assistance then please do not hesitate to contact our
support team by who will be happy to help in anyway possible.
Will there be anything new added to the site?
Yes. We are working constantly to provide you with up to date and new services all the
time. Stay tuned to see what will be released next.
How do I activate my account?
To activate your account and be able to make withdrwals you will need to go to WITHDRAWAL page and click on
the button saying SEND CONFIRMATION.
You will then receive a confirmation email with an activation link which you will need to click on for your account
to be activated and be able to wihtdraw funds from your account.
If your are Still Waiting for your Confirmation Email then you need to make sure you can receive emails from
support@rainbowbingo.com by following the following instructions according to your email provider.
- Hotmail Users: Please add EmeraldBingo to your SAFELIST (under Contacts Tab) to make sure all e-mails
from us will go through.
- Make sure you specify a VALID e-mail. If you used a dummy or non-existing e-mail, you will never get your
registration code.
- Make sure your e-mail is ACTIVE. Some e-mail providers routinely deactivate e-mail accounts if it has not
been used for some time. E-mails to inactive accounts will bounce back to us.
- Make sure your e-mail is not FULL. If your e-mail account is full, any messages sent to you will just bounce
back to the sender.
- Check your SPAM/JUNK folder (if any). Your e-mail program or provider may have incorrectly flagged our
e-mail as junk.
- Check your Profile page to see if your e-mail on file is correct. EDIT your e-mail as necessary, and you
will be sent a new registration code.
- There is an e-mail field at the bottom of the sign-in screen to re-send your registration code. Have you
tried that?
- You will not receive your registration code nor can we respond to any of your inquiries if your e-mail
was set to auto-refuse everything from unverified senders. This is more common with AOL/MSN/PeoplePC/EarthLink
e-mails. Make sure EmeraldBingo.com is included in your ALLOWED SENDERS LIST.
After you have taken the above steps please loggin to Emerald Bingo and go to the the withdrawal page again and
press SEND CONFIRMATION.
You can then keep pressing the button for confirmation email to be sent to your inbox till you have actually
received it.
As a last resort, send an e-mail to support@rainbowbingo.com and
ask for your registration code. Use the SAME e-mail you specified upon sign-up, so we can check that you are indeed
registered already. Its recommended that you also send your current telephone number so that one of our Live Support
Representatives can call you and guide you through.
Why am I getting "booted" from the game? (Internet Explorer)
Unfortunately some players have occasionally been experiencing being ‘booted’ from the game- this is due to your
computer not having the updated flash version. By following these quick and easy steps you will be able to enjoy your
favorite Bingo game without any hindrances.
Clearing Cache – INTERNET EXPLORER
Step 1 - BEFORE loading up the game go and open your Internet Explorer
Step 2 – Open Up Internet Options under Tools as shown below
Step 3 - Under General Header there will be a button for ‘Browsing History’- Click delete
Step 4 – Under Temporary Internet Files – Click delete files…. (this may take a minute)
Step 5 - Under Cookies – Click Delete Cookies… (this may take a minute)
Step 6 – Press Close
Step 7 - Congratulations you are now free to open up the game. When opening up the game your computer
will automatically update the latest version of the flash player. You should no longer experience the problems
you have faced.
Why am I getting "booted" from the game? (Firefox)
Unfortunately some players have occasionally been experiencing being ‘booted’ from the game- this is due to your
computer not having the updated flash version. By following these quick and easy steps you will be able to enjoy your
favorite Bingo game without any hindrances.
Clearing Cache – Firefox
Step 1 - BEFORE loading up the game go and open your Firefix browser
Step 2 – Open up "Options" under Tools as shown below
Step 3 - Under Privacy there will be a button for settings - Click Settings
Step 4 – Make sure ONLY Cache and Cookies are highlighted as below and click OK
Step 5 - Click Clear Now… on Privacy page which will pull up another box – click Clear Private Data Now
Step 6 - Congratulations you are now free to open up the game. When opening up the game your computer will automatically update the latest version of the flash player. You should no longer experience the problems you have faced.